Back To Top
  • Grievance Redressal
  • Grievance Redressal for Consumers

Grievance Redressal for Consumers

Contact Information of Regional Grievance Redressal Officers

Sl No. Name of the Region Name of RGRO Designation Address Telephone Mobile Number (Official) E-mail
1 Bidhannagar Regional Office Smt. Priyangbada Sarkar D.E. (E) Finance Center,
2nd Floor,
CBD Plot No-1,
Action Area-II,
New Town,
Rajarhat,
Kolkata-700161.		 (033) 23248415 9230961519 rgro.bidhannagar@wbsedcl.in
2 24 Pgn (N) Regional Office Md. Jiaur Rahaman Mondal S.E. (E) Administrative Building (Ground & 1st Floor)
B.T. Road, Vivek Nagar, P.S. Khardah, District North 24 Parganas,
Pin 700119.		 (033) 25920353 9230959772 rgro.north24pgs@wbsedcl.in
3 24 Pgn (S) Regional Office Kaunish Bijali S.E. (E) Administrative Building (1st Floor), Baruipur: Padmapukur, Kulpi Road, Kol- 144 (033) 24230493 9230959527 rgro.south24pgs@wbsedcl.in
4 Howrah Regional Office Sri Amlan Kanti Nath D.E. (E) 13, NS Road ,Mallick Phatak,Howrah-711101 (033) 26370499 9230961378 rgro.howrah@wbsedcl.in
5 Hooghly Regional Office Sri Partha Dutta D.E. (E) Hooghly Regional Office, Rammandir, Chinsurah R.S., Hooghly - 712102 (033) 2686 5487 9230966204 rgro.hoogly@wbsedcl.in
6 Purba Burdwan Regional Office Sri Sujoy Dutta S.E. (E) 1st Floor, New Administrative Building. Power House Complex. Frezer Avenue. Burdwan - 713101 0342-2662424 9332791605 rgro.purbaburdwan@wbsedcl.in
7 Paschim Burdwan Regional Office Sri Samarendra Mondal D.E. (E) Kalyanpur Housing Estate Kalyanpur Market Ramkrishna Mission, Asansol-713305, Paschim burdwan 0341-2251787 9332791709 rgro.paschimburdwan@wbsedcl.in
8 Birbhum Regional Office Sri Arpan Chaudhuri D.E. (Com) Super Market Complex, 2nd floor, Suri, Birbhum - 731101 (03462) 255682 9332791903 rgro.birbhum@wbsedcl.in
9 Nadia Regional Office Sri Tanmoy Biswas D.E. (Com.) Administrative building Power House Complex Bejikhali, Krisnanagar PIN Code: 741101 03472-251150 9332789659 rgro.nadia@wbsedcl.in
10 Murshidabad Regional Office Sumit Sen D.E. (E) Cantonment Road, opp. Ritwik Sadan, Murshidabad, Pin - 742101 (03482) 250924 9332789534 rgro.murshidabad@wbsedcl.in
11 Malda Regional Office Sri Santanu Roy S.E. (E) Malda Regional Office, 1st floor, Administrative Building (WBSEDCL), Rabindra Avenue, Malda, PIN-732101, West Bengal (03512) 220456 9332791363 rm.malda@wbsedcl.in
12 Paschim Midnapur Regional Office Ms Jayasree Paul D.E. (E) RGRO Administrative Building 2nd Floor,Burdge Town, Paschim Midnapur, Pin -721101 (03222) 275655 9332792529 rgro.paschimmedinipur@wbsedcl.in
13 Purba Midnapore Regional Office Sri Rabi Kumar D.E. (E) 3rd Floor, Bijli Bhavan, Daharpur, P.O.+P.S.-Tamluk, Dist.- Purba Medinipur (03228) 263256 9332792710 rgro.purbamedinipur@wbsedcl.in
14 Jhargram Regional Office Sri Rajesh Kundu SE(E) Office Of the Regional Manager,Jhargram Region Power House Complex Administrative Building(1st Floor) Ghoradhara PO+Dist : Jhargram Pin 721507 9332794105 rm.jhargram@wbsedcl.in
15 Bankura Regional Office Sri Sourav Mondal D.E. (E) Bidyut Prasasonik Bhavan, Lalbazar, Bankura (03242) 250880 9332792940 rgro.bnk@wbsedcl.in
16 Purulia Regional Office Sri Chanchal Mondal D.E. (E) Office Of the Regional Manager, Tarit Bhavan, First Floor, Deshbandhu Road, Purulia, Pin-723101 (03252) 255361 9332793054 rgro.purulia@wbsedcl.in
17 Uttar Dinajpur Regional Office Sidhartha Sahoo D.E. (E) Administrative Building, WBSEDCL, Shivbari, Mohanbati, Raiganj, U/Dinajpur - 733134 (03523) 252529 9332794004 rgro.ud@wbsedcl.in
18 Darjeeling Regional Office Sri Pema Sherpa S.E. (E) Darjeeling Region,WBSEDCL, 3rd Floor, Administrative Building, Power House Campus, 2nd Mile, Sevoke Road, Siliguri-734001 (0353) 2540571 9332789023 rgro.darjeeling@wbsedcl.in
19 Jalpaiguri Regional Office Kaustav Das D.E. (E) SJDA Complex, P.O. Denguajhar, Jalpaiguri,Pin-735121 (03561) 257840 9332789136 rgro.jalpaiguri@wbsedcl.in
20 Cooch Behar Regional Office Sri Utpal Das S.E. (E) N.N. Road by Lane, opposite to N.N.Park, Cooch Behar, Pin-736101 (03582) 229049 9332789191 rgro.coochbehar@wbsedcl.in
21 Dakshin Dinajpur Region Sri Shubhadip Banerjee S.E. (E) Dakshin Dinajpur Region, WBSEDCL, Beltala Park, Near Beltala Post Office, Balurghat, Dakshin Dinajpur, PIN 733103 (03522)255035 9332789339 rgro.dd@wbsedcl.in
22 Kalimpong Region Sri Prabal Lama DE(COM) 10th Mile,Tirpai Road,Power House Campus,WBSEDCL P.O+Dist: Kalimpong,Pin-7343101 9332789117(RM)
9332789118(HRA)		 9332789119 rm.kalimpong@wbsedcl.in
23 Alipurduar Regional office Sri Pratim Kr Datta D.E. (Com) Dooars Kanya, Room No. 501, P.O. & Dist.- Alipurduar Pin-736121 (03564)295435 9332794033 rgro.alipurduar@wbsedcl.in


Contact Information of Central Grievance Redressal Officer



Sl No. Name of the Department Name of CGRO Designation Address Telephone nos. E-mail
1 Customer Relation Management Cell Smt Seema Das (Roy) Chief Engineer CRM Cell
Vidyut Bhavan, 1st Floor, C Block
Karunamoyee,
Salt Lake,
Kolkata - 700091		 033- 23591943, 23591329 crmcell@wbsedcl.in


Contact information of the Ombudsman, WBERC


Office of the Ombudsman, West Bengal Electricity Regulatory Commission,

(Appointed u/s 42(6) of the Electricity Act, 2003)
Plot No.-AH/5(2nd Floor),
Premises No. Mar 16-1111
Action Area,1A, New Town, Rajarhat, Kolkata-700 163
(033) 2962 3756
 wbercombudsman20l2@gmail.com

Grievance Redressal for Consumers

Contact Information of Regional Grievance Redressal Officers


Sl No.
1
Name of the Region
Bidhannagar Regional Office
Name of RGRO
Sri Tilak Chattopadhyay
Designation
DE(Elec)
Address
Bidhannagar Regional Office, WBSEDCL, AA-26, Sector 1, Salt Lake City, Kolkata 700064
Telephone
(033) 23371490
E-mail
rgro.bidhannagar@wbsedcl.in
Sl No.
2
Name of the Region
24Pgs (N) Regional Office
Name of RGRO
Sri Sanjib Kr. Mondal
Designation
SE(Elec)
Address
1&2, B.T. Road, Barrackpore, 24 Pgs (N) - 700120
Telephone
(033) 25920353
E-mail
rgro.north24pgs@wbsedcl.in
Sl No.
3
Name of the Region
24Pgs (S) Regional Office
Name of RGRO
Sri Suvendu Purkait
Designation
SE (Comm)
Address
Administrative Building (1st Floor), Baruipur: Padmapukur, Kulpi Road, Kol- 144
Telephone
(033) 24230493
E-mail
rgro.south24pgs@wbsedcl.in
Sl No.
4
Name of the Region
Howrah Regional Office
Name of RGRO
Sri B. Adhya
Designation
DE (Elec)
Address
13, NS Road ,Mallick Phatak,Howrah-711101
Telephone
(033) 26370499
E-mail
rgro.howrah@wbsedcl.in
Sl No.
5
Name of the Region
Hooghly Regional Office
Name of RGRO
Sri Rajarshi Saha
Designation
SE (Elec)
Address
Hooghly Regional Office, Rammandir, Chinsurah R.S., Hooghly - 712102
Telephone
(033) 2686 5487
E-mail
rgro.hoogly@wbsedcl.in
Sl No.
6
Name of the Region
Burdwan Regional Office
Name of RGRO
Sri Subrata Dutta
Designation
D.E (E)
Address
Monimart, G.T.Road, Burdwan - 713101
Telephone
(0342) 2662424
E-mail
rgro.burdwan@wbsedcl.in
Sl No.
7
Name of the Region
Birbhum Regional Office
Name of RGRO
Abdus Salam Mia
Designation
D.E (E)
Address
Super Market Complex, 2nd floor, Suri, Birbhum - 731101
Telephone
(03462) 255682
E-mail
rgro.birbhum@wbsedcl.in
Sl No.
8
Name of the Region
Nadia Regional Office
Name of RGRO
Sri Som Nath Roy
Designation
SE (Com.)
Address
Bidhan Bhaban, 1st Floor, Central Park, Kalyani, Nadia, 741235
Telephone
(033) 25828428
E-mail
rgro.nadia@wbsedcl.in
Sl No.
9
Name of the Region
Murshidabad Regional Office
Name of RGRO
Sri Sushanta Ghosh
Designation
D.E (Comm.)
Address
Cantonment Road, opp. Ritwik Sadan, Murshidabad, Pin - 742101
Telephone
(03482) 250924
E-mail
rgro.murshidabad@wbsedcl.in
Sl No.
10
Name of the Region
Malda Regional Office
Name of RGRO
Afroj Ahmed
Designation
D.E (E)
Address
Commercial Estate, Netaji Market, Malda, Pin - 742101
Telephone
(03512) 220456
E-mail
rgro.malda@wbsedcl.in
Sl No.
11
Name of the Region
Paschim Midnapur Regional Office
Name of RGRO
Sri Amit Ranjan Panja
Designation
SE (E)
Address
RGRO Administrative Building 2nd Floor,Burdge Town, Paschim Midnapur, Pin -721101
Telephone
(03222) 275655
E-mail
rgro.paschimmedinipur@wbsedcl.in
Sl No.
12
Name of the Region
Purba Midnapore Regional Office
Name of RGRO
Sri Gopal Ch. Jana
Designation
D.E (Comm.)
Address
3rd Floor, Bijli Bhavan, Daharpur, P.O.+P.S.-Tamluk, Dist.- Purba Medinipur
Telephone
(03228) 263256
E-mail
rgro.purbamedinipur@wbsedcl.in
Sl No.
13
Name of the Region
Bankura Regional Office
Name of RGRO
Sk. Jiyaul Haque
Designation
D.E (Comm.)
Address
Bidyut Prasasonik Bhavan, Lalbazar, Bankura
Telephone
(03242) 250880
E-mail
rgro.bnk@wbsedcl.in
Sl No.
14
Name of the Region
Purulia Regional Office
Name of RGRO
Sri Paresh Nath Karmakar
Designation
D E (Comm.)
Address
Zilla Parisad Building, 4th Floor, Purulia
Telephone
(03252) 255361
E-mail
rgro.purulia@wbsedcl.in
Sl No.
15
Name of the Region
Uttar Dinajpur Regional Office
Name of RGRO
Sri Manu Chandra Barman
Designation
DE (Comm.)
Address
Administrative Building, WBSEDCL, Shivbari, Mohanbati, Raiganj, U/Dinajpur - 733134
Telephone
(03523) 252529
E-mail
rgro.ud@wbsedcl.in
Sl No.
16
Name of the Region
Darjeeling Regional Office
Name of RGRO
Sri Pankajsree Pradhan
Designation
DE (Comm.)
Address
Darjeeling Region,WBSEDCL, 3rd Floor, Administrative Building, Power House Campus, 2nd Mile, Sevoke Road, Siliguri-734001
Telephone
(0353) 2540571
E-mail
rgro.darjeeling@wbsedcl.in
Sl No.
17
Name of the Region
Jalpaiguri Regional Office
Name of RGRO
Sri Gobinda Talukdar
Designation
DE (Comm.)
Address
SJDA Complex, P.O. Denguajhar, Jalpaiguri,Pin-735121
Telephone
(03561) 257840
E-mail
rgro.jalpaiguri@wbsedcl.in
Sl No.
18
Name of the Region
Cooch Behar Regional Office
Name of RGRO
Firoz Akhtar Khan
Designation
SE (Comm.)
Address
N.N. Road by Lane, opposite to N.N.Park, Cooch Behar, Pin-736101
Telephone
(03582) 229049
E-mail
rgro.coochbehar@wbsedcl.in
Sl No.
19
Name of the Region
Dakhin Dinajpur Division
Name of RGRO
Sri Biplab Ray
Designation
Divisional Manager
Address
Dakshin Dinajpur Divisional OfficeAdmn. Building, Power House, PO- B.T. Park, Dist- Dakshin Dinajpur, Pin-733103
Telephone
(3522) 255532
E-mail
rgro.dd@wbsedcl.in


Contact Information of Regional Grievance Redressal Officers



Sl No.
1
Name of the Department
Customer Relation Management Cell
Name of CGRO
Sri Sanjoy Kumar Bhunia
Designation
Chief Engineer
Address
Bidyut Bhawan, Gr Floor, Block-A, Karunamayee, Saltlake, Kolkata-91
Telephone
033-23591943
E-mail
crmcell@wbsedcl.in